respecting each other's time
When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Please understand that missed appointments prevent us from catering to other clients.
That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked. If you were coming in with a gift certificate that gift certificate will be redeemed for the full price of the massage appointment.
If you need to cancel last minute do to illness you won’t be charged a fee. We understand and want everyone to stay healthy and not spread any germs.
In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please text 480-216-0682 or call and leave a voice-mail. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.
Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your healthcare provider may make an exception to the above policies on those rare occasions.
La Vita Massage Therapy
1134 E. University 120
Mesa, AZ 85203
(Located inside Vitayna Wellness)